Things You Need to Know

Q: How long does it take for Al Hubb Clothing to process and ship orders, especially for custom or made-to-order items? A: Al Hubb Clothing specializes in handmade, made-to-order garments crafted with care and attention to detail. Most ready-to-ship items are processed and shipped within 4–6 business days. Processing times may vary during holidays, promotions, product launches, and high-volume periods. For made-to-order, custom, or cut-and-sewn garments, please allow up to 3 weeks for production before shipment. Each garment is individually crafted after your order is placed to ensure the highest quality workmanship. Orders containing 3 or more abayas, custom orders, or orders placed during high-volume periods may require up to 4 weeks for completion before shipment. Please note that processing time is separate from shipping transit time. Once your order has shipped, you will receive a shipping confirmation email with tracking information. By placing an order, you acknowledge and agree to the stated processing times.

RETURN POLICY At Al Hubb Clothing, each garment is handmade and made-to-order specifically for the customer. Due to the custom nature of our products and in the interest of hygiene, all sales are considered final. We encourage customers to carefully review all product descriptions, sizing information, fabric details, processing times, and store policies before placing an order. RETURNS We do not accept returns based on: • Change of mind • Incorrect size selection • Personal preference regarding fit, style, color, or fabric • Shipping delays caused by the carrier • Failure to review product descriptions, measurements, or store policies prior to purchase EXCEPTIONS Return requests will only be considered if: • The item received contains a significant manufacturing defect, or • The incorrect item was shipped due to an error by Al Hubb Clothing Any issue must be reported within 5 days of delivery by emailing Info@AlHubbClothing.com and including your order number and photographs of the issue. RETURN CONDITIONS If a return is approved, the item must: • Be unworn, unused, and unwashed • Be free of perfume, deodorant, makeup, stains, smoke, pet hair, or odors • Have all original tags attached • Be returned in its original condition Items that do not meet these requirements may be refused. For questions regarding products before placing an order, please contact us at Info@AlHubbClothing.com.

SHIPPING POLICY PROCESSING TIMES All Al Hubb Clothing garments are handmade and made-to-order unless otherwise stated. Orders are typically processed and completed within up to 3 weeks before shipment. Orders containing 3 or more abayas, custom orders, or orders placed during high-volume periods, sales events, holidays, or promotions may require up to 4 weeks for completion before shipment. Processing time refers to the time required to create, prepare, and package your order. Processing time does not include shipping transit time. Business days do not include weekends or holidays. SHIPPING CONFIRMATION & TRACKING Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24–48 hours for tracking information to update within the carrier’s system. SHIPPING DELAYS Delivery times are estimates only and are not guaranteed. Shipping carriers may experience delays due to weather, holidays, high shipping volumes, transportation issues, or other circumstances beyond our control. Al Hubb Clothing is not responsible for carrier-related delays once a package has been shipped. INCORRECT SHIPPING INFORMATION Customers are responsible for providing a complete and accurate shipping address at checkout. Al Hubb Clothing is not responsible for orders delayed, lost, returned, or misdelivered due to incorrect or incomplete shipping information provided by the customer. LOST, STOLEN, OR DAMAGED PACKAGES Once an order has been shipped and accepted by the shipping carrier, responsibility for delivery transfers to the carrier. Al Hubb Clothing is not liable for packages that are lost, stolen, delayed, damaged, or marked as delivered by the shipping carrier. Customers are encouraged to contact the carrier directly to file any necessary claims. CHARGEBACKS RELATED TO SHIPPING By placing an order, customers acknowledge and agree to the stated processing times and shipping policies. Tracking information, carrier acceptance scans, delivery confirmations, customer communications, and proof of shipment may be provided to payment processors, banks, and dispute resolution agencies in response to any chargeback or payment dispute.

CANCELLATION POLICY At Al Hubb Clothing, each garment is handmade and made-to-order specifically for the customer. Orders may be canceled within 24 hours of purchase by emailing Info@AlHubbClothing.com. Production begins shortly after an order is placed. Materials, labor, and production time are allocated specifically for each order. Once production has begun, orders cannot be canceled, refunded, or modified. Customers acknowledge that current processing times are up to 3 weeks for most orders. Orders containing 3 or more abayas, custom orders, or orders placed during high-volume periods may require up to 4 weeks for completion before shipment. Due to the handmade and made-to-order nature of our garments, cancellations requested after the 24-hour cancellation period are not eligible for a refund. If you receive an item with a verified manufacturing defect or if an incorrect item was shipped due to an error on our part, please contact Info@AlHubbClothing.com within 5 days of delivery so we may review and resolve the issue. By placing an order, you acknowledge and agree to our Processing Time Policy, Shipping Policy, Refund Policy, and Terms & Conditions.

AL HUBB CLOTHING – RETURNS, REFUNDS & CHARGEBACK POLICY Effective Date: [June 1, 2026] At Al Hubb Clothing, each garment is handmade and/or made-to-order with care and attention to detail. By placing an order, the customer acknowledges and agrees to the following terms. MADE-TO-ORDER ITEMS All Al Hubb Clothing garments are handmade and produced upon order unless otherwise stated. Due to the custom nature of our products, all sales are considered final. Orders cannot be canceled, refunded, or charged back due to: • Change of mind • Incorrect size selection • Personal preference regarding fit, style, color, or fabric • Delays caused by shipping carriers • Failure to read product descriptions, sizing charts, processing times, or store policies PROCESSING TIMES Customers acknowledge that handmade garments require production time before shipment. Current processing times are displayed on the website and may vary based on order volume, promotions, holidays, or unforeseen circumstances. By placing an order, the customer agrees to the stated processing time and understands that processing time is separate from shipping time. RETURNS & EXCHANGES Returns will only be considered in the event of: • A significant manufacturing defect • An incorrect item shipped due to an error by Al Hubb Clothing To qualify for a return, the item must: • Be unworn, unused, and unwashed • Be free of perfume, deodorant, makeup, stains, pet hair, smoke, or odors • Have all original tags attached • Be returned in original packaging when possible Return requests must be submitted within 3 days of delivery. Items returned without prior authorization may be refused. NON-RETURNABLE ITEMS The following items are non-returnable and non-refundable: • Custom-made garments • Personalized items • Sale items • Clearance items • Gift cards • Worn or washed items • Items damaged after delivery REFUNDS If a return is approved, refunds will be issued to the original payment method after inspection of the returned item. Original shipping charges are non-refundable unless the return is due to an error by Al Hubb Clothing. If promotional items, gifts, or free products were included with the order, those items must also be returned. If they are not returned, their retail value may be deducted from the refund amount. RETURN SHIPPING Customers are responsible for all return shipping costs unless the return is due to an error by Al Hubb Clothing. We strongly recommend using a tracked and insured shipping service. Al Hubb Clothing is not responsible for returned packages lost or damaged during transit. SHIPPING & DELIVERY Once an order has been transferred to the shipping carrier and tracking information has been provided, Al Hubb Clothing is not responsible for: • Carrier delays • Weather-related delays • Lost, stolen, or misdelivered packages • Delivery issues caused by incorrect addresses provided by the customer Customers are responsible for ensuring their shipping address is accurate before placing an order. CHARGEBACK POLICY By placing an order, the customer agrees that they have reviewed all product descriptions, processing times, shipping policies, sizing information, and store policies before purchase. Customers agree to contact Al Hubb Clothing directly to resolve any concerns before initiating a chargeback or payment dispute. Filing a chargeback after receiving a product, after production has begun, or in contradiction of these policies may constitute a breach of these terms. Al Hubb Clothing reserves the right to provide order records, production records, customer communications, shipping confirmations, delivery confirmations, tracking information, photographs, and acceptance of these policies to payment processors, banks, and dispute resolution agencies in response to any chargeback claim. FRAUD PREVENTION Al Hubb Clothing reserves the right to cancel any order suspected of fraud, unauthorized activity, or abuse of our policies. Orders flagged by payment processors for elevated fraud risk may require additional verification before shipment. RIGHT TO REFUSE SERVICE Al Hubb Clothing reserves the right to refuse service, limit future purchases, or deny future orders from customers who abuse refund requests, chargeback processes, or violate store policies.

Our abayas are made of high-quality fabrics that are going to last. Nida - is 100% Polyester; a light, exquisite, malleable and agreeable to wear smooth and delicate material appropriate for the more sultry and colder season. It's plush delicate and cooling to the skin. The more costly abayas are generally produced using this texture. Nida comes in the various quality we use only highest grade of Korean Nida. If any other fabrics are used, we will be sure to included so in the item's description